Shipping policy
We want your order to arrive as smoothly as possible. This policy explains how and when your order ships. Tomosino is a brand operated by Gardashov LLC.
Where we ship
Tomosino delivers throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, and the Isle of Man. Orders are dispatched from our international fulfilment network and enter the UK as an import. If you are outside the UK, email support@tomosino.com and we will do our best to help.
Order processing
Orders are processed within 1–3 business days (Monday to Friday, excluding weekends and UK public holidays). Orders placed after 12:00 pm, at a weekend or on a bank holiday begin processing the next working day.
During new launches, sales and peak periods processing may take a little longer — we will always let you know if your order is delayed.
Estimated delivery times
Once your order has been processed and handed to the carrier, estimated delivery to the United Kingdom is 7–15 business days.
Combined with processing, please allow roughly 8–18 business days from order to doorstep. These are estimates, not guarantees. Weather, carrier volumes and customs clearance can all affect transit times.
Under the Consumer Contracts Regulations 2013 we will in any event deliver within 30 days of the day the contract is made unless we have agreed otherwise with you. If we miss that deadline you may treat the contract as at an end and receive a full refund.
Delivery cost
Standard delivery is free on every order — no minimum spend, no code needed. Prices on the site are shown in pounds sterling (GBP).
Import VAT and customs duty — please read carefully
This is the most important part of this policy, so we set it out in full.
Your order is dispatched from outside the United Kingdom, so it is treated as an import when it arrives.
The prices shown on our site do not include UK VAT or customs duty. Gardashov LLC is a United States company and is not registered for VAT in the United Kingdom, so no UK VAT is charged or collected at checkout.
In practice this means:
- Import VAT may be charged when your parcel enters the UK. The standard rate is 20%. Most clothing for adults is standard-rated; children's clothing and footwear are generally zero-rated.
- Customs duty may also apply where the value of the goods exceeds £135.
- The carrier or customs agent may add a clearance or handling fee.
These charges are set by HM Revenue & Customs, not by us. They are payable by the recipient. The carrier will normally contact you to collect any amount owed before delivering. Tomosino does not collect these charges, cannot influence them and cannot tell you the amount in advance.
If you would rather not pay a customs charge, you may refuse the parcel. It will be returned to us and we will refund the value of your order, less any return carriage the carrier charges us. This does not affect your statutory right to cancel — see our returns policy.
Order tracking
We email a tracking number within 1–3 business days of your order being processed. If it has not arrived, please check your spam folder and then contact us and we will find it for you.
Address accuracy
Please double-check your address and postcode at checkout. We are not responsible for orders delayed, returned or lost because of an incorrect or incomplete address. If a parcel comes back to us as undeliverable we will contact you to arrange redelivery.
Lost, stolen or damaged parcels
If tracking shows your parcel as delivered but you cannot find it, please check with neighbours and any safe place first, then contact us within 7 days so we can help.
If your order arrives damaged, email support@tomosino.com within 48 hours with your order number and a photograph. These timescales help us raise a claim with the carrier promptly and do not limit your rights under the Consumer Rights Act 2015. Risk in the goods passes to you only when you take physical possession of them (section 29).
Contact
Tomosino, a brand operated by Gardashov LLC
25 SE 2nd Ave Ste 550 #996, Miami, FL 33131, United States
Phone: +1-918-238-6311 · Email: support@tomosino.com
Customer Support Hours (GMT/BST)
Monday – Friday: 9:00 am – 6:00 pm · Saturday: 10:00 am – 4:00 pm · Sunday: Closed